Service
Website Maintenance & Support company
Hosting, updates, security and fixes, handled.
Quick answer
Hosting, updates, security and fixes, handled. NNT Software delivers website maintenance for businesses worldwide: uptime monitoring and backups; security patches and plugin updates; monthly performance checks. Every project starts with a free audit and a fixed written quote within 24 hours.
What is website maintenance?
Website maintenance keeps a site secure, fast and up to date after launch: updates, backups, uptime monitoring, security patches, small fixes and regular health checks.
Many ranking and revenue problems come from neglected sites: outdated plugins, expired certificates, broken forms and slow pages that nobody noticed.
Who needs website maintenance
- Businesses without an in-house developer
- Sites on WordPress or WooCommerce that need regular updates
- Stores where downtime costs sales
- Anyone who wants a single contact for fixes
What you get with our Website Maintenance & Support
- ✓ Uptime and performance monitoring
- ✓ Software, plugin and dependency updates
- ✓ Daily or weekly backups with tested restores
- ✓ Security scanning and patching
- ✓ Form, checkout and link checks
- ✓ Core Web Vitals monitoring
- ✓ Monthly health report
- ✓ Priority support by email and WhatsApp
How our Website Maintenance & Support works
A clear sequence, so you always know what happens next.
- 01
Onboarding
We review hosting, access, backups and risks, and set up monitoring.
- 02
Stabilise
Urgent updates and fixes are applied and a safe backup routine is confirmed.
- 03
Monitor
Automated checks watch uptime, speed, errors and security.
- 04
Maintain
Updates and small improvements are applied on a schedule.
- 05
Report
Each month you receive a summary of work done and recommendations.
What affects the price
Plans are monthly and depend on the platform, site size, how often it changes and the support response time you need.
How we measure success
- Uptime percentage
- Time to fix reported issues
- Security issues found and closed
- Page speed trend
- Successful backup and restore tests
Mistakes we help you avoid
- Skipping updates for months
- Backups that were never tested
- No monitoring, so outages go unnoticed
- Sharing admin passwords
- Letting plugins pile up
What this looks like in practice
Illustrative situations we are often asked to help with, described in general terms.
A WordPress site that was hacked
Outdated plugins let an attacker in. We clean the site, restore from backup, update everything and add monitoring.
A store that went down at peak time
Hosting limits caused an outage. We move to better infrastructure, add monitoring and alerts and test restores.
A site nobody has touched in a year
Forms stopped working and pages are slow. We audit, fix and set up a monthly routine.
Tools and platforms we use
- Uptime and performance monitoring
- Automated, tested backups
- Security scanning and updates
- Staging environments for safe changes
- Error and log monitoring
- A ticket and WhatsApp channel for requests
How long it takes
Onboarding takes a few days to review access, backups and risks. After that, updates and checks run on a regular schedule, with a monthly report.
How this compares with the alternatives
Doing it yourself works until something breaks at a bad moment. A plan gives you a person responsible, tested backups and quick fixes.
Questions to ask before you hire anyone
- What exactly is included in the plan?
- How fast do you respond to urgent issues?
- How are backups made and how often are restores tested?
- Do you support sites you did not build?
- How is security monitored?
- Can the plan change as my site grows?
What we need from you
- Access to hosting, domain and the website admin
- A list of key pages, forms and integrations
- A contact for urgent issues
- Details of any past problems
- Approval for updates that could change how the site looks
Guides to read next
Technical SEO Checklist: Crawling, Speed, Structured Data and Core Web Vitals
A technical SEO checklist that covers crawlability, indexing, site speed, Core Web Vitals, structured data and migrations.
WebsiteWebsite Development Process: What Happens at Each Step
The stages of building a business website, from discovery and design to launch and growth, with what to expect at each step.
Website Maintenance & Support for your industry
Industry-specific features, keywords and structured data.
Website Maintenance & Support by location
Choose your country to see local details.
Website Maintenance & Support: frequently asked questions
What is included in a maintenance plan?+
Plans typically include software and plugin updates, daily or weekly backups stored off-site, uptime and security monitoring, small content and design fixes and a monthly report. Higher plans add priority support and performance work. The proposal lists exactly what each plan covers.
Do you support sites you did not build?+
Yes. After a short review of the site, its hosting, code quality and any security issues, we can take over maintenance of sites built by others. We document the current state, fix urgent problems first and then set up regular updates and backups.
How fast do you respond?+
Response times depend on the plan you choose, and they are stated in writing. Urgent issues, such as a site that is down or hacked, receive priority handling, while routine requests are scheduled within the agreed window. You always know who is working on the issue and when to expect an update.
Can you recover a hacked site?+
Yes. We take the site offline if needed, back it up for investigation, remove malware or restore a clean backup, update everything and change all credentials. Then we find how the attacker got in, close that gap, harden the site and help you clean up in Google if it was flagged.
Can I change plans later?+
Yes. Plans can be upgraded or reduced as your needs change, for example when traffic grows, when you add a store or when you want more SEO work. We review the plan with you regularly, so you pay for what the site actually needs.
What is included in Website Maintenance & Support?+
Each engagement starts with discovery and an audit of your current site and market, followed by a written scope, fixed milestones and regular reporting. You always know what is being delivered, when it will be ready and how it connects to enquiries, and nothing outside the agreed scope is started without your approval.
How long does website maintenance & support take?+
Timelines depend on scope, content readiness and how quickly feedback arrives. After discovery we confirm a schedule in writing, typically between two and eight weeks to first delivery, with milestones along the way, so you can review working results at each stage instead of waiting for the end.
Do you work with businesses outside India?+
Yes. We work with clients across Europe, the Gulf, Asia, Africa, Oceania and the Americas through remote collaboration, flexible meeting times and written approvals at every milestone. We support local languages, currencies and search habits, and our offices in India, Africa and the Gulf help us stay close to different markets.
15+
In-house websites developed and managed with SEO for our group of companies
9+
Ongoing N&T Group product management and enhancement initiatives
4+
Upcoming products in development
10+
Custom client projects ongoing
Technology partnership that feels structured, fast, and dependable
We help businesses move from scattered tools and manual work to stable digital systems that are easier to manage, scale, and improve over time. Our approach blends business understanding, practical execution, and long-term support.
- Custom software aligned to your workflows, approval cycles, and reporting needs.
- Clear delivery process with strong communication from discovery to launch.
- Solutions designed for future growth, integrations, automation, and security.
2000+
Global clients served
50+
In-house specialists
2000+
Projects delivered
300+
Startup builds supported
98%
Client retention rate
16+
Years of experience team
Reviews
What clients say about NNT Software
Real Google reviews from our clients.
“We worked with N&T Software Private Ltd to develop a fully custom cloud-based management system and mobile apps for our business in the USA. From day one, they understood our processes and converted them into a secure, scalable, and user-friendly platform. Their team handled everything: custom software development, web platform, and mobile app development, with clear communication, on-time delivery, and strong technical expertise.”
“N & T has such a complete ERS that caters for the whole of our business needs, user friendly, just easy to work on.”
“N&T Software built a high performing e-commerce platform and mobile app for my business in South Africa.”
“High-quality software development and smooth delivery from start to finish.”
“N&T Software is the best provider of custom healthcare software development services in Ethiopia.”
“N&T Software is the best provider of custom school management systems and mobile applications for education in Ethiopia.”
“N & T is such a professional company. The quality of the work that they were able to do for our company is of a high standard. Keep up the good work”
How we work
How we deliver your project
Five clear stages and a few approvals. You see the working result at each one, and you approve it before we move on.
01Discover
- Goals and audience workshop
- Keyword and competitor review
- Sitemap and page plan
- Signed scope
✓ Scope agreed
02Design
- Clickable page designs
- Mobile and desktop layouts
- Content and image plan
- Your feedback round
✓ Design signed
03Build
- Fast, SEO-ready build
- Structured data and metadata
- Forms, WhatsApp and analytics
- Staging link every week
✓ Staging approved
04Launch
- Speed and device checks
- Redirects and indexing setup
- Search Console and sitemap
- Go-live checklist
✓ Live and indexed
05Grow
- Monthly ranking report
- New pages and guides
- Fixes and updates
- Dedicated contact
✓ Support active
✓ Client sign-off at every milestone: you approve the working result before we move on.
Payment plan
Pay as each milestone is accepted
A website has fewer milestones than a large software project, so the plan is short. This is an example split; the real one is written into your proposal around your scope.
Advance
Contract signing
Signed proposal, kick-off and discovery workshop.
20%
Milestone 1
Design approved
Page designs and content plan signed off.
20%
Milestone 2
Site working in staging
All pages, forms and SEO basics ready to review.
25%
Milestone 3
Tested and content final
Speed, device and SEO checks passed.
20%
Milestone 4
Go-live and handover
Launch, indexing setup and training.
15%
Each payment follows work you have accepted
━ Payments released━ Work delivered
- ✓ Milestones and splits set around your scope
- ✓ Every milestone is a working result you can see
- ✓ No later payment is due before you sign off
Get a free website & SEO audit
Tell us about your business. You get a fixed quote and a practical growth plan within 24 hours.